PIN debit transactions result in an immediate hold on a customer’s funds in their bank account. There is no way to “VOID” that hold – it will be released when their individual bank releases holds/authorizations. If you need to reverse a PIN Debit transaction you simply need to run a “CREDIT” “RETURN” for the full amount, and their bank will release the hold under their regular hold/authorization process.

ALWAYS refund the full amount (including the 3% surcharge)- simply process “CREDIT” “RETURN” for any refunds you want to process.
Card present: CHoose CREDIT and the VOID, enter amount (include 3%), confirm amount to void, Enter Manager Password, Debit card must be entered to void PIN Debit, choose to print receipt
Card Not Present: Choose STAR button for FAVORITES, choose void transaction, enter Manager Password, Choose how to find transaction –easiest is by Transaction #, confirm void amount, enter password again

Credit: Choose credit, then Sale, Enter Employee Number and invoice Number, Enter Amount of invoice, insert CREDIT card, choose to apply 3% surcharge: if YES-adds 3%, if NO-cancels 3% (only for a period) or cancels the transaction
Debit: MUST HAVE PIN: Choose Debit, the Sale, Enter Employee Number and invoice Number, Enter Amount of invoice, Inset DEBIT card and enter pin, choose NO to print customer copy
Manually entered credit sale: Choose credit, then Sale, Enter Employee Number and invoice Number, Enter Amount of invoice, Hit the green OK button to enter Manual Mode, Manually enter card # / expiration date, Answer No to Card present, Enter CVV / Zip code, choose to apply 3% surcharge: if YES-adds 3%, if NO-cancels 3% (only for a period) or cancels the transaction, choose to print receipt or not