Gift card will settle with you regular credit card batch

To accept funds on a gift card by: choose “Gift”, enter amount to precess, enter invoice number, enter employee number

To activate a gift card by: choose “Gift”, choose “activate”, enter amount, enter manager password enter invoice number, enter employee number

To find the balance on a gift card: choose “Gift”, choose “balance”, F2, enter employee number, enter gift card

To refund/void a gift card: choose “Gift”, choose “void”, F2, enter manager password, enter invoice number, enter employee number insert gift card

To add value to a gift card: choose “Gift”, choose “add value”, enter amount, enter manager password, enter invoice number, enter employee number, insert gift card

Access the MID Update request form at the following link Toyota/Lexus edit request – Formstack

You will receive a confirmation email which you can respond to for further assistance, otherwise it will take 2-3 business days to process your request

If the card declines please respond to the confirmation email with the date of the declined transaction, cardholder name/zip code, amount, and dealer code. This resolution will take 5-7 business days total to resolve.

For additional support reach out to dealercare@breadfinancial.com

Note: if you have access to more than one account you will have to follow these steps for ALL accounts

1. Select “reports” on the right-hand side
2. Click the drop down arrow for “12 columns selected”
3. In the following order, remove the following (uncheck)
   1. Transaction ID, Name, Account, AVS Result
4. In the following order, ADD the following (check)
   1. Surcharge, Invoice created by, Invoice
5. Click the three dots and “save current columns”

Never assume the transaction did not go through just because you did not get a receipt.  Sometimes a communication error happens on the way TO the credit card network, and then running the transaction again would be fine. Sometimes a communication error happens on the way BACK from the credit card network and running the transaction again can result in a duplicate. Your terminal should alert you if the Same Card Info with the Same Amount on the Same Day is running so that you don’t duplicate a transaction by mistake. At this point, you would need to follow the directions to Reprint your receipt and not run it again.

–OR –

An error message can be due to large PIN DEBIT transactions. Most customers have a daily limit that they are allowed to process. Some issuing banks will allow a “partial” amount to process (their daily limit only) on a large Pin Debit transaction, and you may receive an ERROR message when this happens. (Some issuing banks will simply “decline” the transaction altogether). We have programmed your Dejavoo Terminals to NOT allow a partial authorization as this gets very confusing for the customer. Never run a Pin Debit transaction a second time when you get an error message! This can cause the money to be held from the customer’s bank account – even if you void the transaction. Depending on the issuing bank, some Voids take additional time to process – like a refund.

Main support number 888-819-5149, #2 terminal support, #3 Authorization, #4 accounting, #5 general support.

-OR- support@dealermerchantservices.com

Choose STAR button for FAVORITES, choose “Reprint Receipt” & Enter PW, CHoose how to find Transaction, Choose Merchant or Customer Copy”