Gift card will settle with you regular credit card batch

To accept funds on a gift card by: choose “Gift”, enter amount to precess, enter invoice number, enter employee number

To activate a gift card by: choose “Gift”, choose “activate”, enter amount, enter manager password enter invoice number, enter employee number

To find the balance on a gift card: choose “Gift”, choose “balance”, F2, enter employee number, enter gift card

To refund/void a gift card: choose “Gift”, choose “void”, F2, enter manager password, enter invoice number, enter employee number insert gift card

To add value to a gift card: choose “Gift”, choose “add value”, enter amount, enter manager password, enter invoice number, enter employee number, insert gift card

Access the MID Update request form at the following link Toyota/Lexus edit request – Formstack

You will receive a confirmation email which you can respond to for further assistance, otherwise it will take 2-3 business days to process your request

If the card declines please respond to the confirmation email with the date of the declined transaction, cardholder name/zip code, amount, and dealer code. This resolution will take 5-7 business days total to resolve.

For additional support reach out to dealercare@breadfinancial.com

Note: if you have access to more than one account you will have to follow these steps for ALL accounts

1. Select “reports” on the right-hand side
2. Click the drop down arrow for “12 columns selected”
3. In the following order, remove the following (uncheck)
   1. Transaction ID, Name, Account, AVS Result
4. In the following order, ADD the following (check)
   1. Surcharge, Invoice created by, Invoice
5. Click the three dots and “save current columns”

Never assume the transaction did not go through just because you did not get a receipt.  Sometimes a communication error happens on the way TO the credit card network, and then running the transaction again would be fine. Sometimes a communication error happens on the way BACK from the credit card network and running the transaction again can result in a duplicate. Your terminal should alert you if the Same Card Info with the Same Amount on the Same Day is running so that you don’t duplicate a transaction by mistake. At this point, you would need to follow the directions to Reprint your receipt and not run it again.

–OR –

An error message can be due to large PIN DEBIT transactions. Most customers have a daily limit that they are allowed to process. Some issuing banks will allow a “partial” amount to process (their daily limit only) on a large Pin Debit transaction, and you may receive an ERROR message when this happens. (Some issuing banks will simply “decline” the transaction altogether). We have programmed your Dejavoo Terminals to NOT allow a partial authorization as this gets very confusing for the customer. Never run a Pin Debit transaction a second time when you get an error message! This can cause the money to be held from the customer’s bank account – even if you void the transaction. Depending on the issuing bank, some Voids take additional time to process – like a refund.

Main support number 888-819-5149, #2 terminal support, #3 Authorization, #4 accounting, #5 general support.

-OR- support@dealermerchantservices.com

Choose STAR button for FAVORITES, choose “Reprint Receipt” & Enter PW, CHoose how to find Transaction, Choose Merchant or Customer Copy”

tap the card to pay

multiple refunds on one terminal

large transaction amount

large refund that can not be linked back to previous transaction

Insufficient funds

The amount processed was over the allowed daily limit per card rules

No terminal tape

Terminal offline

The transaction was processed after the terminal batch time

Large refund that couldn’t be identified

The terminal may not have batched on time due to time being off.

Didn’t include all the deposit options: denovo, transtar and auth.net

Charge backs

Large unidentified refunds or multiple refunds on one terminal

Log into your Transtar VT account and under reports put the date range you are looking for and export.

1) For any questions, contact us at chargebacks@defynepay.com.

2) A **retrieval request** is issued when a cardholder disputes a charge with their bank. This is **not** a financial billing event. Merchants should submit an invoice and/or signed sales draft. **Retrieval requests are not uploaded to DmsSignin.com**; only financial billing events are currently posted. We’re adding a retrieval request section soon.

3) Notifications for “Chargeback Alerts” are shown in the top toolbar of your login. Click to expand and view recent alerts.

4) Debits may occur before receiving Chargeback information, as details are **mailed/faxed** on the same day. To receive Dispute information faster via fax, please contact us.

5) Reach our Chargeback Call Center at (866) 637-5467 or email chargebacks@defynepay.com.

6) In DmsSignin.com, click “Chargebacks” in the left menu or “Chargeback Info” at the bottom to submit documentation.

7) When submitting documentation, include the signed credit card receipt, invoice, and signage showing two pricing options. **Do not** refer to the price difference as a fee.

8) Add a disclaimer to all invoices (Repair Orders, Parts Invoices, Buyers Orders) with the following (consult legal counsel before adding disclaimers to your documents):  **“All pricing listed reflects Cash Pricing.”**

9) We’ve added a disclaimer on the **Customer Copy** of credit card receipts. Include a copy of the receipt showing this text:

**“There is a 3% processing fee on all Credit Cards, not greater than our cost of acceptance. No fee for Non-Credit Card transactions.”**

10) Banks often side with the customer, seeking reasons to avoid paying disputes.

11) Some transactions may trigger a **Risk Review**, delaying the deposit by an extra day. Excessive refunds often cause this.

1. Login to DMSSIGNIN.com
2. Choose “statements” from the Left Menu

Manually settle batch:

STAR button for FAVORITES, Click on “Settle Daily Batch”, Enter Manager Password

To run Pre-Close Report:

STAR button for FAVORITES, Click on “reports”, Enter Manager Password, Choose daily Report

Denovo allows you to see a multitude of information such as 

• The employee # that ran the transaction 
• The RO#, Parts Invoice #, or Customer/Deal number in Finance 
• The original amount of the transaction (before the surcharge) 
• The amount of surcharge collected for the day 
• The amount of your deposit that came from your actual terminals 

PrivvyOffice.com: You can see the amount that hit your bank account and you can see a specific batch for each Terminal, a specific batch for your Text2pay transactions and a specific batch for your Virtual Terminal transactions. In this example below, this deposit is made up of 1 Desktop terminal (with 9 transactions), 1 text2pay transaction, and 1 Virtual Terminal transaction. You can see the specific batch total for each of them that add up to the one bank deposit. 

Choose menu button, click Power Off, choose “yes” or “no” to power off

Press the Menu icon in the bottom left of screen (3 horizontal lines), Choose Utility, and enter password (default is 1234), Choose settings, Choose Date & Time, If the date displayed if correct press OK- If the date is incorrect use the number keys on keypad to enter correct date using the format MM/DD/YY Press the OK key. If the time displayed is in MILITARY TIME and is correct press OK – If the time is incorrect use the number keypad to enter correct time using 24-hour military format (HH:MM) then press OK. Terminal will return to the settings menu.