How do I void and refund a Text2Pay transaction?

You can only void a transaction as long as the batch has not closed. Once it closed, you can only refund the transaction

To void or refund a transaction, navigate to the REPORTS tab on the left panel and locate the transaction you wish to void/refund. Then, click on the EYEBALL icon next to the transaction details and choose the RED VOID ION to void the transaction. 

For a transaction that has already settled, click on the yellow refund icon.

NOTE: you can do a partial refund. Input the amount without the surcharge. The platform will figure 3%. And click refund.