ALWAYS refund the full amount (including the 3% surcharge)- simply process “CREDIT” “RETURN” for any refunds you want to process.
Card present: CHoose CREDIT and the VOID, enter amount (include 3%), confirm amount to void, Enter Manager Password, Debit card must be entered to void PIN Debit, choose to print receipt
Card Not Present: Choose STAR button for FAVORITES, choose void transaction, enter Manager Password, Choose how to find transaction –easiest is by Transaction #, confirm void amount, enter password again