Launch Coordinator

Please note that to apply for this position you must include a 250-word statement of why you feel you are the ideal candidate. This is a mandatory requirement to be further considered for this position.

Join our dynamic and rapidly growing team at Dealer Merchant Services. We're seeking a highly motivated individual to join us as Launch Coordinator. The potential for growth is substantial in this role. Therefore, we are looking for career-minded individuals only. If such does not describe your aspirations, please do not apply.

As a Launch Coordinator, you will play a crucial role in ensuring the successful onboarding and launch of new dealers on our platform. You will collaborate with various teams to coordinate and execute the launch process, ensuring a smooth and positive experience for our partners. This role requires a combination of organizational skills, effective communication, and a proactive approach to problem-solving.

Responsibilities:
Coordination: Collaborate with cross-functional teams, including Sales, Marketing, Fulfillment and Technical Support, to coordinate the launch process and address any challenges that may arise.
Training: Provide training sessions for dealers on platform features, tools, and best practices to maximize their success on our program.
Communication: Maintain clear and consistent communication with dealers, keeping them informed about the launch process, timelines, and any updates relevant to their integration.
Issue Resolution: Identify and address any issues or concerns raised by dealers during the launch phase, working closely with internal teams to find timely and effective solutions.

Personality Traits:
Proactive: Takes initiative and anticipates potential challenges before they arise.
Adaptable: Thrives in a fast-paced and evolving environment, adjusting strategies as needed.
Positive Attitude: Maintains a positive and solutions-oriented mindset, even in challenging situations.
Detail-Oriented: Pays meticulous attention to detail, ensuring accuracy in all aspects of the launch process.

Requirements:
Traveling of 75% to 90% is needed (15-20 days a month)
A minimum of 5 years of person-to-person customer service experience.
Exceptional speaking skills - Bilingual is preferred.
organization: Exceptional organizational skills with a keen attention to detail and the ability to manage multiple tasks simultaneously.
Team Player: Collaborative mindset with the ability to work effectively in a cross-functional team environment.
Problem-Solving: Proven ability to identify and resolve issues quickly and efficiently, adapting to changing circumstances.
Customer Focus: A customer-centric approach dedicated to ensuring a positive experience for our dealers.
Tech Savvy: Comfortable working with various software applications and tools; familiarity with e-commerce platforms is a plus.
We looking forward to hearing from you!

Salary: $49,000.00 - $55,000.00 per year

Job Type: Full Time
Job Location: Remote

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Dealer Merchant Services

We have a proprietary solution to help dealers save up to 75% of their credit card processing fees without disrupting CSI